If you’re having trouble getting online access to your account using Blue Access for MembersSM, these Frequently Asked Questions may help you troubleshoot.
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If you’re having trouble getting online access to your account using Blue Access for MembersSM, these Frequently Asked Questions may help you troubleshoot.
First, click the eyeball icon after typing in your password to make sure you’ve entered it correctly.
If you still get an error message, this is a quick and easy way to reset your password:
Password must have:
Password can't have:
Once your password has been reset, try again to log in to Blue Access for Members.
You can call the customer service number listed on the back of your Blue Cross and Blue Shield of Illinois (BCBSIL) member ID card to make sure the right email and mobile number is linked to your account or to change your contact preferences. Or you can use our online form to update your preferences using your member ID number.
If you are unsure that your username is correct or don’t remember it, you can get your username using these easy steps:
You can use the same steps above to have your username sent to you.
Because your account includes private health and financial information, we pledge to keep your account information safe. This passcode is a security feature we’ve added to protect your account from hackers, malicious actors and cyber threats. It is an extra step, and that can be annoying. But you will have the option to check a box when entering the one-time verification code that will allow you to skip the verification steps on that device for 30 days.
Our “Shop Plans and Prices” site is a tool used to pick a plan and enroll. For security reasons, it isn't part of our member accounts system. That means you’ll need to sign up for Blue Access for Members at mybam.bcbsil.com, as well – even if you use the same username and password.
We've updated Blue Access for Members to give you a better experience, so the website address you saved may have changed. To access the new Blue Access for Members website, go to mybam.bcbsil.com and click Sign Up or Log In within the Member Login window on the top right of the webpage. You can save the new Blue Access for Members link, but don’t forget to delete the old one.
Go to mybam.bcbsil.com and click Sign Up or Log In and follow these simple steps:
For technical questions about the Blue Access for MembersSM website:
Internet Help Desk
1-888-706-0583
TTY, dial 711
24 hours a day, 7 days a week
Last Updated: March 13, 2024